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SHOPPING & ORDERING
PAYMENT OPTIONS
SHIPPING & DELIVERY
RETURNS
YOUR ACCOUNT
PRIVACY & SECURITY
PERSONALISATION
SHOPPING & ORDERING
How can I find what I'm looking for?
There are lots of ways to find exactly the product(s) you're looking for. One easy way is to use our Search feature, found on the top right hand side of each page. You can search by keywords, such as “flagsticks,” the name of the product or you can enter a product number from one of our catalogues. Our Search will provide you with the best matches to your query. Another way to find what you're looking for is to navigate by product category on the left hand menu panel.
Alternatively you can download a PDF copy of our 2007 Product Catalogue by clicking here.
For a quick Price guide to all Parsett Product, click here to download a PDF Price List.
Still can't find what you're looking for? Call one of our sales team at 07 5520 3073 and they will be happy to assist you.
How do I place an online order?
Shopping and ordering online is a breeze at our online golf store.
New customers- If you haven't completed an online transaction with us, it's quick and easy to create an account.
Begin by clicking on 'My Account' menu tab at the top of each page. This will take you to the account ‘sign in' page. Once there, click the link that says ‘New Account' to create an account. Next you'll go to the account registration page where you'll be prompted to enter some relevant information to create your Parsett account. Once completed, our website will recognise your registered email address.
For future transactions, all you'll have to do is enter your email address and registered password.
Returning customers - If you are an established Parsett customer who has made an online purchase all you will need to sign in is your email address and password. If you don't recall or don't have your customer number handy, please enter as a "New Customer" and we will merge the new temporary customer number with your existing number as we complete your order. Once your order is completed you will receive an order confirmation number and an order confirmation email. We recommend that you keep these for your records until you receive your order.
Can I contact you with questions about my order?
If you have questions on a product or service, contact Parsett Customer Service for assistance M-F 9am-4pm (EDST) at 07 5520 3073, or click here to send an email to customer service.
Where can I find a sample of Parsett products?
Parsett Driving Range and Golf Course supplies are currently being used at Robina Woods and Colonial Golf Course on the Gold Coast. Alternatively if you are in S.E. Queensland you can stop by our office showroom to view a sample of Parsett Products
What is Parsett's pricing policy?
From time to time errors and typos occur. Parsett reserves the right to correct these errors on the Parsett web site, email, banner ads and any other web related media. For questions related to pricing please contact Parsett Customer Service at 07 5520 3073.
PAYMENT OPTIONS
What forms of payment does Parsett accept?
At Parsett.com.au we accept a variety of online payment options. The following forms of payment are accepted:
- Visa
- MasterCard
- American Express
- Cheque
- Money Order
- PAY PAL
PAY PAL
What is PAY PAL?
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global e-commerce by making payments possible across different locations, currencies and languages.
PayPal has received more than 20 awards for excellence from the Internet industry and the business community - most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
Level of Encryption
Safeguarding your financial and personal information is one of our most important priorities. That’s why Pay Pal automatically encrypt all sensitive information sent between your computer and there servers.
Your computer High:
When registering or logging in to Pay Pal site, where they verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher.
In transit:
Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
PayPal servers:
Your personal information is stored on Pal Pal servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, they do not directly connect there firewall-protected servers to the internet.
SHIPPING & DELIVERY
How do you calculate shipping to Australian Golf Facilities?
Price does not include shipping, contact us for additional freight charges to your area.
Why has my order been delayed?
For certain items Parsett holds stock at our Gold Coast warehouse. Turn around shipping for these stock items Monday to Friday is 48 hours.
Non-stock items are ordered, processed and shipped by container from our headquarters in China to Brisbane each month. The expected delivered time from date of your placed order is 6 to 12 weeks.
Parsett then forward the orders to your Australian address.
Additional shipping delays may occur during Australian & Chinese holidays periods or the beginning of the overseas golf season. We will do our best to accommodate last-minute and expedited orders placed during these times. (additional delivery charges will apply for emergency orders)
Also expect a longer delivery for personalised orders as they take longer to manufacture.
Where is my order being shipped from?
The majority of orders are processed and shipped from our headquarters in China to Brisbane. Parsett then forward the orders to your Australian address.
RETURNS
What is your return policy?
Merchandise will only be accepted for return if it is in original condition, and provided it is returned within 14 days of the original shipping date. No returns will be confirmed without a confirmed authorisation number. Call the Parsett Sales Desk on 07 5520 3073 if you have any concerns regarding product that has been received.
How do I return products?
Products may be returned to the Parsett warehouse. If you choose to return your order via postal mail we encourage you to re-use your original shipping carton. Please follow the instructions on the back of your packing slip, note the reason for your return and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number and your Parsett Customer Number, and the reason for the return or exchange. Please make sure to wrap the package securely and send it to the following address:
Parsett Australia
ATTN: Returns Dept.
P.O. Box 78
BURLEIGH HEADS QLD 4220
All return shipping charges must be prepaid (we will not accept return items shipped to us C.O.D.). If Parsett is at fault for the returned item, your shipping charges will be credited to you. Returns and exchanges are accepted only for items purchased from Parsett. Refunds will be applied based on the original method of payment.
YOUR ACCOUNT
How can I check out?
Click on the item ‘Add to Cart ' link at the bottom of any product description to begin the process and follow the prompts for checkout.
How can I be certain that my order has been received?
Upon completion of your order, Parsett will send you an order confirmation e-mail specifying the products and quantities ordered, shipping and GST (if applicable), and shipping address to your designated email address. Please note that this can only occur if the email address you submitted upon registration is still active. You can update your existing ship-to address specific to this order once you are in the shopping cart.
Can I change my online order?
If you need to make a change to an existing online order after submittal, please contact Parsett Customer Service by phone 07 5520 3073 or fax 07 5535 2073 as soon as possible. Although we will try our best to accommodate your change, Parsett cannot guarantee that the order change can occur once it is submitted.
Please include your order number and customer number (if known). There may be a slight delay between your online order submission and the download to our order processing system; therefore, it is vital that you have all the necessary information available for one of our Customer Service Representatives.
PRIVACY & SECURITY
Is Parsett.com.au secure?
Yes. Parsett.com.au utilises industry-standard 128-bit SSL (Secure Socket Layer) encryption technology to insure your online ordering security. This process scrambles your order information so it cannot be read by anyone other than Parsett, even if it is wrongly intercepted en route to us. Using a security-enabled browser (Microsoft Internet Explorer or Netscape Navigator, versions 4.06 or greater) will enable you to take advantage of our site's data encryption feature.
Our site is secure when you enter into the "shopping cart" section and are asked for sensitive credit card information. A security symbol (unbroken key or closed lock) will appear at the bottom of your browser's window, indicating when you are in the secure mode on some browsers.
How do you recommend viewing Parsett.com.au?
We recommend that you view Parsett.com.au using a current version of Netscape or Internet Explorer with a screen resolution of at least 800 pixels by 600 pixels. We recommend downloading either Netscape or Internet Explorer to assure ease of site use.
I've bookmarked your site - why doesn't it change?
Your browser contains a feature called "cache" wherein it will store frequently visited URLs and all images contained in that URL's page. This aids in the speed of re-loading that page upon a return visit. However, if that page contains information that is frequently updated, your browser may not load the new information (it will load the old "cached" page and images). Therefore, after returning to a bookmarked page it is a good idea to click on your browser's "refresh" or "reload" button to get the most recent information on that page.
PERSONALISATION
What is the difference between logo and personalisation?
When it comes to golf balls, personalisation is a standard block font printed on the ball in all uppercase letters available in four imprint color choices (black, blue, red or green).
Font treatments of all other personalised items vary depending on the manufacturer. A logo is artwork, a design or a specialised font requiring the submission of an electronic artwork image or file for the manufacturer to reproduce.
What type of information can I have imprinted on a golf ball? Any text that it is not profane, derogatory or obscene is acceptable as long as it fits within the manufacturer's character limitations.
The manufacturer reserves the right to refuse to print any requested text.
What are the character limitations?
Limitations vary by vendor, but generally follow 17 characters (including spaces and punctuation) printed on a maximum of three lines each. Please check the product detail page online or our catalog for specific manufacturer requirements.
Is there a minimum quantity to order for personalised or logo golf balls?
For logo golf balls, there is a minimum order quantity of 12 dozen.
Minimum orders for personalised balls vary by manufacturer. Check the product detail page or our catalog for specific manufacturer specifications.
What types of files are acceptable for logo artwork?
The preferred format for logo artwork is EPS, PDF or TIF formats with a minimum 300 dpi resolution. JPEG files are acceptable but may require retouching. A minimum $? fee is charged for any logo that requires touch-up or editing.
Does Parsett offer personalisation/ custom logoing on other items?
Yes. Parsett is always looking for new and interesting items that are customisable with personalisation or logos and deliver in a reasonable timeframe. We currently offer personalisation/logo customisation on a vriety of products found in our catalogue. Got a question about custom logoed products? Ask us here.
Can I return personalised items for credit or exchange?
Personalised items cannot be returned for credit or exchange. |